Frequently Asked Questions

Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.

An eSIM serves as a virtual SIM card enabling you to set up a mobile plan from your network operator without the need for a physical nano-SIM card.

The activation of your eSIM involves a straightforward process: 1) Indicate your preferred location 2) Opt for a suitable data package 3) Scan the QR code using your smartphone.

A physical SIM is a tiny chip inserted into your phone, whereas an eSIM is a virtual SIM enabling you to initiate a mobile plan without requiring a physical nano-SIM card.

Kindly refer to our dedicated page outlining supported devices to confirm the compatibility of your phone with eSIM technology.

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).

If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.

Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.